It defines what suppliers can expect from IKEA and specifies what IKEA expects from its suppliers in terms of legal requirements, working conditions, active prevention of child labour, external environment and forestry management. To read more, please visit Working conditions. The project includes villages and will benefit more than 1 million people, providing more than 80, children with an opportunity for an education. Since then many other markets have started offering online shopping at IKEA.

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The fastest way for you to get answers IKEA store 1. What new IKEA store openings are scheduled? Currently there are not other store openings scheduled for the Egypt.

Can someone help me plan and design rooms? Many IKEA stores offer a home decoration service if you wish to furnish an entire room or home. Most IKEA stores also offer a kitchen planning service. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you.

How can I get large items home? Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers or will refer you to a home delivery service if you prefer. Home delivery is not included in the product price. Why are items sometimes out of stock? Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock.

Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays. What if I want to have the products assembled? IKEA products are generally easy to assemble and require no special tools. If you prefer, most IKEA stores can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products.

Can I return items? IKEA stores always offer a generous return policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging. If you have any complaints about our products or services please contact your store and we will be happy to solve the problem. How many products are in the IKEA product range? There are about 12, products in the total IKEA product range. Each store carries a selection of these 12, products depending on store size.

The core range is the same worldwide. Where are IKEA products purchased? More than 2, suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. Are all IKEA products buyable online? Most IKEA products are buyable online.

Is there any limitation on the quantity or amount of online purchase? No, there is no limit. The quantity that you can buy is depending on the available stock of the online purchase. What are the card acceptable for online purchase? All major credit cards like Visa, MasterCard. My credit card was not issued in Egypt, can I use the card to purchase online? Is there a cash on delivery option? At the moment it is only online payment. Yes, as long as the order is not yet delivered.

Please contact the call center at to cancel the article and refund will be returned to the same card used. Is it possible to cancel the order after payment? Please contact the call center to cancel the order.

How can I get the refund? Refund issued to the same card. How long the refund will to be updated on my credit card account? Refund to card depends on your bank terms and conditions, mostly the refund takes 2 weeks. Can I cancel the services and collect the product from the X store?

Can I get the refund on the services? Refund can be done by calling the call center at Can I change the delivery date? Please call the call center at and give your reference order number. Your order including the services will be refunded to you.

A cancellation of the current order is required for rescheduling. You will be requested to make a new online order and select a new delivery date which is subject to the next available dates. Can I add item to the existing order and include them in the same delivery?

Please place a new order and inform the Call Centre. We will refund the delivery charges for the second order. Please inform us at least 2 days before delivery.

Can I combine my online purchase to store purchase for the same day delivery? Please inform us at least 2 days before delivery of the Store Purchase. It is not possible for a discount. Is there an online discount for Al-Futtaim employee? Can I collect my online purchase from the X store? We do not have this facility right now. Can I get a TAX invoice for my company for online purchase? Yes, the tax invoice is emailed automatically. Do you have express delivery services for online purchase?

At the moment, we can only offer express services for store purchase items. Can I use 2 or more Credit cards to make a purchase for a single order? Please place separate orders for each credit card used. Inform our call center and we will refund the delivery charges on the additional orders. Read more IKEA catalogue 1. What is the IKEA catalogue? The catalogue offers more than just a glimpse at the diverse IKEA product range. When does the new catalogue come out?

Prices are guaranteed not to increase while the catalogue is valid. That way you can plan your next visit to IKEA all from the comfort of your own home! How environmentally friendly is the IKEA catalogue? No rainforest or old-growth fibres are used. No optical brighteners are used on the paper. Who owns the IKEA concept? IKEA retailing, with its Swedish roots, is based on a franchise system.

IKEA stores are operated by a number of different franchisees in 29 countries. The IKEA experience is more than just products, it is a retail concept.

For the concept to work, it is necessary to have all aspects in place. How can I become a franchisee? What is the IKEA business idea?

The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them. If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings, or simply visit en-global-jobs.

How does IKEA approach environmental issues? Read more Read less Website questions 1. For optimal viewing, we recommend at least Netscape Navigator 4. What information is collected about me when I visit the site? We do not require any information to obtain access to any part of our site, unless specifically stated.

We may ask for specific information in order to provide a service to you, such as sending you a catalogue.

Information requested may include name, title, company, address, e-mail address, and phone number.


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