DEVELOPING MANAGEMENT SKILLS WHETTEN CAMERON PDF

Next skip C Incorrect. The least experienced and least knowledgeable and therefore potentially most creative group is the customer. The customer can provide the sharp-pointed prods which spur creative thought and problem solving. D Correct. The customer can provide the sharppointed prods that spur creative thought and problem solving. Difficulty: 2 Learning Objective 3.

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Answer: TRUE Explanation: This is in contrast to the push strategy, in which managers induce employees to respond in desirable ways through incentives and influence techniques. Diff: 2 Page Ref: Topic: Empowering and Delegating Skill: Recall 2 Empowering others is neither easy nor natural for managers and does not require a great amount of self-sacrifice.

Indeed, managers can actually multiply their own effectiveness through empowerment. Though empowerment requires that managers relinquish some degree of control and personal power, it can result in greater returns both for the individual manager and the organization.

Most of your co-workers will react to the upcoming change by becoming flexible in their work and demanding more autonomy. Answer: FALSE Explanation: Instead of becoming adaptable, flexible, autonomous, and self-managing, individuals in rapidly changing, complex environments tend to behave in opposite ways than they should in order to succeed. Both managers and employees tend to become less flexible, less adaptable, less autonomous, less self-managing, more stable, more rigid, and more defensive when they face turbulence and change.

These are exciting times. Chances are your co-workers discuss what worked best in the past and wait for the boss to make the decisions. People rely on previous successes and become less self-managing. He recognizes he can empower his employees by creating circumstances in which his employees feel empowered.

Answer: TRUE Explanation: Bill cannot actually empower his employeesin contrast to power, which is external in origin, empowerment originates internally. Bill has understood this conceptthat to create empowerment he can only change the circumstances and let his employees do the rest. If someone increases in power, someone else will decrease in power.

However, this management concept has its roots in psychology and sociology, a connection that goes back over years. It is associated with the events of the s and sthe emergence of an emphasis on employee participation and the use of teams in the workplace. The emergence of an emphasis on employee participation and the use of teams in the workplace are merely a continuation of earlier themes found in psychology, sociology, and theology.

Diff: 2 Page Ref: Topic: Historical Roots of Empowerment Skill: Recall 9 The dimension of empowerment that would help a person overcome a smoking addiction is self-determination. Answer: FALSE Explanation: The dimension of empowerment that would help a person overcome a smoking addiction is self-efficacy, or a sense of personal competence. Self-determination refers to a sense of personal choice. Diff: 2 Page Ref: Topic: Dimensions of Empowerment Skill: Recall 10 People that take the initiative and like to try out new ideas would probably score high on the self-determination dimension of empowerment.

Answer: TRUE Explanation: People feel self-determined when they can voluntarily and intentionally involve themselves in tasks. This brings about a sense of freedom and responsibility for their activities. Diff: 1 Page Ref: Topic: Dimensions of Empowerment Skill: Recall 11 Kenneth derives a great deal of satisfaction from work and has decided to open his own motorcycle store.

He would probably score high on the self-determination dimension of empowerment. Answer: TRUE Explanation: Self-determined individuals experience a sense of choice in initiating and regulating their actions. They see themselves as proactive self-starters. You believe if you were in charge, the department would perform above average. You would probably score highest on the self-efficacy dimension of empowerment. Diff: 3 Page Ref: Topic: Dimensions of Empowerment Skill: Understanding 13 Alane is very passionate about her work for the American Cancer Society, experiencing a strong sense of self-worth from her job.

Alane would probably score highest on the meaningful dimension of empowerment. Answer: TRUE Explanation: Meaningfulness refers to the extent to which the individual values the purpose or goals of the activity in which he or she is engaged. This creates a sense of purpose, passion, or mission. Diff: 2 Page Ref: Topic: Dimensions of Empowerment Skill: Understanding 14 People who score high on the trust dimension of empowerment are more direct, open, honest, self-assured, and willing to cooperate with others.

Answer: TRUE Explanation: People who have a sense of trust are confident that they will be treated fairly and equitably. It is a personal sense of security, despite the circumstances. Diff: 1 Page Ref: Topic: Dimensions of Empowerment Skill: Recall 15 If you create a picture of the desired future through word pictures and moving language, you have satisfied the emotional arousal prescription for empowerment. Answer: FALSE Explanation: If you create a picture of the desired future through word pictures and moving language, you have satisfied the articulating clear vision and goals prescription for empowerment.

Diff: 2 Page Ref: Topic: How to Develop Empowerment Skill: Recall 16 Fostering personal mastery experiences is related to the self-efficacy dimension of empowerment. Answer: TRUE Explanation: More commonly known as a small-wins strategy, in which managers divide a larger task up into a series of smaller projects that can then be attacked individually.

The smaller accomplishments generate a sense of movement, progress, and success. Diff: 2 Page Ref: Topic: How to Develop Empowerment Skill: Understanding 17 You have recently been promoted to a managerial position and have been assigned a mentor who will provide you with guidance. The assignment of a mentor is related to the providing of information guideline of empowerment. Diff: 3 Page Ref: Topic: How to Develop Empowerment Skill: Recall 18 You write notes of praise to employees, as well as to their family members and co-workers, in recognition of noteworthy accomplishments.

This most closely relates to providing support to encourage empowerment. If people are to feel empowered, managers should praise them, encourage them, express approval of them, and reassure them.

JON BENTLEY PROGRAMMING PEARLS SECOND EDITION ADDISON-WESLEY PDF

Developing Management Skills, 9th Edition

About this title Develop ten essential management skills. With an emphasis on self assessments, Developing Management Skills gets readers involved in the learning experience, helping them connect the theories to their own lives. Further, this text focuses on developing the ten essential skills needed for success and gives readers tangible goals to work towards. Based on suggestions from reviewers, instructors, and students, a number of changes—including new skill-assessments and cases, and updated research—have been incorporated in the eighth edition. From the Back Cover: With an emphasis on self assessments,Developing Management Skillsgets readers involved in the learning experience, helping them connect the theories to their own lives.

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